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unknown error while accessing an unnamed file

I am experiencing a problem creating an installer for my project using Install Creator Pro v2.0.
The project consists of a *.exe file (1.2gigs, created in macromedia director) as well as a large number of linked video files (+- 4.5 gigs worth).
When building the installer i get a message midway through saying «an unknown error occurred while accessing an unnamed file».
The curious thing is that this doesnt occur every time at the same point, sometimes it gets a bit further than other times, so it doesnt even seem to be stopping at any specific file.
I have checked, all the files seem to be ok.
I have tested this by creating an installer using just the .exe file and a smaller sample of movie files (the ones around where the error occurs during the build).
The installer is created and all works fine.

Can anybody suggest a solution to my problem??
I am really at my wits end, any assistance would be greatly appreciated!

Re: unknown error while accessing an unnamed file

Install Creator cannot make installers greater than 2 Gb in size.

Workaround (with Install Creator Pro only) :

If you install huge files, you can prevent them from being embedded into the EXE file and copy them directly from the DVD. To do that, just select this or these files in the list, select the «Keep external» option in the Misc tab and then copy this or these files to the DVD (keep the same relative path on the DVD as in the source directory).

Re: unknown error while accessing an unnamed file

Thank you for your prompt response, i am using Creator Pro.
My question then is; if i follow this method and physically copy the files onto the dvd, will the installer still install these files onto the users harddrive at install time?
Or will these files have to remain on the dvd and be accessed from there when needed? If this was the case then I would worry about my .exe file finding these files at runtime since all files would need to be in the same directory as the .exe file in order to be accessed.
Would one need to tick the «download» checkbox above the «keep external» checkbox in order to do this?
Obviously if the installer was able to copy these external files into the same directory as the one that it installs all other files to then that would be a perfect solution.
Please could you clarify this?

Re: unknown error while accessing an unnamed file

Yes, they will be copied from the DVD to the hard drive.

Re: unknown error while accessing an unnamed file

Hmm. just a note, I *think* the size of each individual file must be lower than 2 Gb too.

Re: unknown error while accessing an unnamed file

Sorry, was busy updating my question when you replied.
What i wanted to ask was — Would one need to tick the «download» checkbox above the «keep external» checkbox in order to do this?

Re: unknown error while accessing an unnamed file

Oh no, the download option is only if you want your files to be downloaded from the Internet.

Re: unknown error while accessing an unnamed file

Cool, thanks Yves. I think that will be the solution then.

Re: unknown error while accessing an unnamed file

Just to add to this, i’ve been assuming that the 2gig limit refers to the size of the files once they have been compressed in the installer?
I am having some difficulty in calculating how big the total size of the uncompressed files should be, if my earlier point is correct then what is the compression ratio that i could use to calculate how many files should be external?
Unfortunately the program only tells you that the total is too big once it gets to 99.99%, which means a long wait each time only to receive an error message.
Can you give me any info on this?

Re: unknown error while accessing an unnamed file

The 2 Gb limit refers to the total size of the EXE, and to the size of each uncompressed file (although for each file the maximum size might be 4 Gb if they are copied from the DVD).

The compression ratio depends on the files. For movie files it’s near 0, as movies are usually already compressed. Ditto for JPEG, PNG, ZIP files. It’s around 80% for BMP or TXT files, 30% for EXE files.

By:

Support

Issue:

Causes:

Solution:

If you are trying to save your file on a network drive, try to save the file on a local hard drive.

If this didn’t help:

Copy and Paste model from current session of RSA to a new one :

  1. Be carefull not to close current session of RSA (with un-saved model)
  2. In Model view, press «Crtl + A» (or scroll-down menu Edit > Select All)
  3. Press «Ctrl + C» (or scroll-down menu Edit > Copy)
  4. Launch a new session of RSA (same version)
  5. Choose the same Type of Structure
  6. Once in a blank model, press «Ctrl + V» (or scroll-down menu Edit > Paste)
  7. In «Merge Structure» dialog box, be sure «Add as object» is on «No»
  8. Click «Ok» button

Finally check the Job Preferences and make sure the settings is correct.

If such situation happens for files opened from a remote location it is recommended to adopt the following approach:
1. Copy the rtd file to a local drive first
2. Open the model in RSA
3. Save the file under a new name

» means nesting-related): — Failed at: @displayUserCertifications user_id [in template «custom.author-acclaim-certifications» at line 4, column 9] ——>

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I’ve seen that a number of times with 7x upgrade files. I would like to say it’s consistent but it hasn’t always been. I’ve done a number of upgrades and sometimes I would run across that issue and other times, I would not (there would be multiple files in the SFTP path). After a few times, I just started always putting my upgrade file in a dedicated folder.

Good catch. and you’re not alone in experiencing it.

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